Terms & Conditions

These Terms & Conditions govern your use of Secure Solar’s monitoring and support services.

By subscribing to or using Secure Solar, you agree to these Terms & Conditions. If you do not agree, you should not use the service.

Secure Solar provides ongoing solar system monitoring and support services for residential and small commercial solar systems in Australia.

Our services are designed to help identify performance or connectivity issues early and assist customers in addressing those issues.

Secure Solar does not sell, install, or physically repair solar systems.

Secure Solar’s services may include:

• Monitoring of solar system performance and connectivity
• Detection of faults or underperformance
• Alerts and notifications when issues are identified
• Plain-English explanations and support
• Remote troubleshooting where possible
• Coordination of qualified third-party technicians when required

Services are provided while your subscription is active and monitoring access is available.

While Secure Solar aims to help protect your solar investment:

• We do not guarantee energy production levels
• We do not guarantee bill reductions or specific financial savings
• We do not guarantee uninterrupted system operation

Solar system performance can be affected by factors outside our control, including weather, shading, equipment condition, and network connectivity.

To enable effective monitoring and support, you agree to:

• Provide accurate information about your solar system
• Grant and maintain access to required monitoring platforms
• Maintain a working internet connection for system connectivity
• Notify Secure Solar of changes that may affect monitoring (such as modem or Wi‑Fi changes)

Failure to meet these responsibilities may limit Secure Solar’s ability to provide services.

When on-site work is required:

• Payment is up front
• Secure Solar may coordinate qualified local technicians on your behalf
• Technicians are independent third parties, not employees of Secure Solar
• Repair costs are separate from your subscription fees

Where applicable, Secure Solar may assist with billing coordination, but Secure Solar is not responsible for the workmanship or outcomes of third-party repairs.

To the maximum extent permitted by law:

• Secure Solar is not liable for indirect, incidental, or consequential losses
• Secure Solar is not liable for lost savings, lost revenue, or increased electricity bills
• Secure Solar’s liability is limited to the fees paid for the service during the relevant billing period

Nothing in these Terms limits your rights under Australian Consumer Law.
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Subscription, billing, renewal, cancellation, and refund terms are governed by Secure Solar’s:

• Subscription Policy
• Refund Policy

These policies form part of these Terms & Conditions.

Secure Solar may suspend or terminate services if:

• Monitoring access is revoked or unavailable
• Payment obligations are not met
• These Terms & Conditions are breached

We will make reasonable efforts to notify you if this occurs.

Secure Solar may update these Terms & Conditions from time to time.

If changes are material, we will provide reasonable notice. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

These Terms & Conditions are governed by the laws of Australia.

If you have questions about these Terms & Conditions, please contact Secure Solar support.

Secure Solar’s goal is to provide reliable, transparent monitoring and support services that protect solar owners from silent system issues.

These Terms & Conditions exist to clearly define responsibilities and expectations for both parties.