Refund Policy

This Refund Policy explains when refunds may be issued for Secure Solar subscriptions.

Secure Solar provides an ongoing monitoring and support service. Once monitoring is active, resources and services are continuously allocated to your system.

For this reason, refunds are limited and clearly defined below.

Secure Solar offers a 30-day money-back guarantee from the start of your service.

If you decide within the first 30 days that Secure Solar is not right for you:

• You may cancel your subscription
• You will receive a full refund of subscription fees paid

This guarantee allows you to experience the service with confidence and without long-term commitment.

Once the initial 30-day period has passed:

• No refunds are issued
• No pro-rata refunds apply
• Subscription fees already paid are non-refundable

This applies regardless of usage, alerts received, or whether issues were detected during the billing period.

If you cancel your subscription after the 30-day refund period:

• Your monitoring and support service will continue until the end of the current billing month
• No further charges will occur after cancellation
• Service will not renew beyond the active billing period

Approved refunds:

• Are issued to the original payment method used at signup
• May take several business days to appear, depending on your payment provider

Refunds are not provided for:

• Partial months of service
• Time periods where monitoring was active
• Situations where monitoring access was limited due to customer-controlled factors (such as internet changes
• or revoked permissions)

If you have questions about this policy or believe you qualify for a refund within the initial 30-day period, please contact our support team.

We’re happy to help clarify your situation.

Secure Solar’s refund policy is designed to be fair, transparent, and consistent.