Privacy Policy

Secure Solar is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Secure Solar collects, uses, stores, and discloses personal information in connection with our solar monitoring and support services.

By using Secure Solar’s website or services, you consent to the practices described in this policy.

Secure Solar may collect and store the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Physical address

Solar System Information

• System size and configuration
• Performance and generation data
• Connectivity and monitoring status

Account & Usage Information

• Subscription details
• Communication history with Secure Solar

We collect information when you:

• Sign up for Secure Solar services
• Contact our support team
• Grant access to your solar monitoring account
• Use our website or customer portal

We may also collect limited information automatically through cookies or similar technologies to improve website functionality and user experience.

Secure Solar uses your information to:

• Provide and manage solar monitoring and support services
• Monitor system performance and identify issues
• Communicate alerts, reports, and service updates
• Coordinate support or repairs when required
• Manage billing and subscriptions
• Improve our services and customer experience

We do not sell your personal information to third parties.

Secure Solar may share your information only when necessary to deliver services, including with:

• Solar monitoring software providers
• Qualified third-party technicians (when repairs or on-site support are required)
• Payment processors and service providers

Information is shared only to the extent required to perform these services.

Your information may be stored on secure servers, including servers located outside Australia.

Secure Solar takes reasonable steps to:

• Protect personal information from misuse, loss, or unauthorised access
• Maintain appropriate administrative and technical safeguards

While we take data protection seriously, no method of electronic storage or transmission is completely secure.

Secure Solar’s website may use cookies and similar technologies to:

• Improve website performance
• Understand how visitors use our site
• Enhance user experience

You may adjust your browser settings to refuse cookies, although this may affect site functionality.

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information

To make a request, please contact Secure Solar support.

Secure Solar may send service-related communications, including alerts, reports, and important updates.

You may opt out of marketing communications at any time. Service-related communications may still be sent where necessary to deliver the service.

Secure Solar may update this Privacy Policy from time to time.

If changes are material, we will take reasonable steps to notify users. Continued use of the service indicates acceptance of the updated policy.

If you have questions about this Privacy Policy or how your information is handled, please contact Secure Solar.

Secure Solar respects your privacy and is committed to transparency.

Your data is used solely to provide and improve solar monitoring and support services — nothing more.