Frequently Asked Question

Secure Solar actively monitors your solar system’s performance and connectivity, identifies issues early, and helps resolve problems before they cost you money.

We don’t just display data. We:

• Watch your system for you
• Detect faults and underperformance
• Explain issues in plain English
• Help troubleshoot remotely
• Coordinate qualified technicians when needed

If your system isn’t performing as it should, we act.

Most monitoring apps only show information after something goes wrong.

Secure Solar:

• Actively watches your system
• Flags issues early
• Explains what’s happening and why it matters
• Helps fix problems, not just report them

Think of an app as a dashboard.
Secure Solar is the team monitoring it for you.

You’ll receive:

• Notifications to let you know your system is operating
• Alerts when issues are detected
• Clear explanations of what’s happening
• Quarterly performance and savings reports
• Benchmarking against similar systems

Even when everything is working well, your system is actively monitored — not ignored.

No. We don’t sell hardware or perform physical repairs.

We handle:

• Monitoring
• Diagnosis
• Troubleshooting
• Certified Technician coordination

If repairs are required, we organise a qualified local technician and discuss costs with you before any work is done.

This is one of the most common causes of monitoring drop-outs.

Just contact us.
We’ll help reconnect your system and restore monitoring. If you change it without telling us, we will likely reach out to you, as we will see the issue on our end

No technical knowledge required.

No. That’s a common misunderstanding.

Most solar systems don’t fail completely — they quietly underperform.
That’s where savings are lost without anyone noticing.

Secure Solar is designed to:

• Catch issues early
• Prevent long-term performance loss
• Confirm your system is working as intended

Prevention is the value.

More common than most owners realise.

Typical problems include:

• Internet or communication failures
• Inverter drop-outs
• Gradual performance degradation
• Configuration changes after upgrades

Without monitoring, these issues can go unnoticed for months.

We monitor:

• Residential and small commercial systems
• From 1kW to 100kW as standard

Systems over 100kW are supported via customised monitoring solutions.

From $99 per year for a standard 6.6kW system (or $8.25 per month)

That’s less than a single electrician call-out — for year-round professional oversight of your solar investment.

Yes — that’s when it’s most valuable.

Most customers join before a problem occurs, so issues are detected early instead of after savings are lost.

Secure Solar protects your savings before you notice a problem.

Yes. You’re not locked in.

Secure Solar is designed to be a low-cost, high-value service.
Most customers stay because it consistently delivers peace of mind.

Because:

• We’re independent
• We use qualified, vetted technicians
• We provide transparent reporting
• We explain everything in plain English

We don’t sell systems
We protect the ones you already own.

Installers install systems.
Retailers sell energy plans.

Secure Solar exists after installation — where most problems actually occur.

Our only job is to ensure your solar system keeps delivering savings over time.

Secure Solar is ideal for:

• Non-technical solar owners
• Busy homeowners
• Small business owners
• Anyone who wants confidence their system is working properly

If your solar savings matter, Secure Solar makes sense.